Delivery Information
Delivery options and prices The delivery services available for your order, their prices and any qualifying free-delivery offer are shown at checkout before you pay. Availability depends on your delivery address and basket. Please check the selected service and total before confirming your order. We use Royal Mail for postal delivery. A service's estimated delivery time is not a guaranteed arrival date unless that service is expressly sold as guaranteed. Preparing your order We aim to dispatch orders as quickly as possible once payment, stock availability and any required age verification have been confirmed. Our published dispatch schedule is Monday to Saturday; we do not dispatch orders on Sunday. Bank holidays may affect dispatch and delivery. If you need an order dispatched on a particular day, please contact online@wildfirevape.co.uk or call 01323 920040 before ordering to confirm the current cut-off and availability. An order placed late in the day may be processed on the next dispatch day. Delivery times and tracking Delivery estimates run from dispatch, not from the moment you place your order. Carrier delays and busy periods can affect arrival times. Preparing an order or creating its postage details does not mean it has already been dispatched. We send a dispatch update when the order is confirmed as dispatched. Where tracking is available and has been added to your order, it is included in the dispatch information or your order details. Your delivery address Please check your address and postcode carefully. Contact us promptly if you notice an error; changes may not be possible once an order has been dispatched. Only destinations supported by checkout are available for online delivery. Please ask us before ordering if you are unsure whether we can deliver to you. Missed, delayed or damaged deliveries Follow the carrier's instructions if a delivery is missed. If tracking is unclear, a parcel is late, or an item arrives damaged or incorrect, contact us with your order number. Keep the packaging and, where possible, take photographs to help us investigate. We remain responsible for your order until you, or someone you have nominated, take physical possession of it, except where the law provides otherwise. If we cannot deliver within the agreed time, your statutory rights remain unaffected. See our Terms & Conditions and Returns & Refunds policy .
Browse products